Skip to main content

Understanding Unified Communications as a Service (UCaaS)

Many people are familiar with UC (Unified Communications); however, many are not familiar with Unified Communications as a Service (UCaaS). In this article, you will learn what UCaaS is and how it can benefit your organization. In recent years, UCaaS has been growing in popularity and is expected to hit a value of over 17 billion dollars by 2024.

What is UCaaS? 

UCaaS stands for Unified Communication as a Service. UCaaS is very similar to UC in that they both involve voice, telephony, audio and video conferencing, presence, and real-time messaging. However, despite the fact that both UC and UCaaS are similar and involve many of the same communication mediums, there is one key difference between these two things. This difference is that hosting for UCaaS is delivered by your provider, unlike UC. UCaaS providers provide broad-spectrum communication solutions to their clients that encompass all of their communication needs. 

What Are the Advantages of Unified Communications?

The primary advantage of UCaaS is in the way it’s hosted. Because this service is hosted by the provider, companies do not have to set up their own internal communications infrastructure in order to begin. This can dramatically speed processes while cutting down on infrastructure costs. 

Another key advantage of UCaaS is that it is highly flexible. Because infrastructure does not have to be set up every time that a company wants to add or change a communication technology, it enables the company to adjust very quickly. Oftentimes, UCaaS systems are completely cloud-based. This too can boost flexibility. 

In addition to these benefits, when all communications are hosted by one company, it provides a distinct continuity which can enhance efficiency and make collaboration easier. Further, UCaaS prevents companies from having to try to resolve any communications infrastructure problems on their own. When an issue arises, the provider is the party to deal with it, not the primary company. 

UCaaS providers host everything on their own networks and can thus dramatically reduce the risk of a security breach. For some organizations, this benefit alone is worth working with a UCaaS provider for many businesses. Security breaches can be extremely expensive and time-consuming to deal with. This is especially true if ransomware is used. 

The Need For UCaaS 

At one point, all that was required for company communications was a phone line and a physical address. However, over the years, communication methods have shifted heavily towards VOIP, SMS, and video conferencing. Telephone and voice communications are still extremely important, despite the fact that other communication methods have come about. Cloud PBX and VoIP services are often the core of UCaaS solutions. Many Ucaas providers also offer advanced call recording features in addition to AI-based call routing and sentiment analysis. 

Along with the technological advancement of the phone came the communication method of messaging. For UCaaS purposes, messaging can refer to SMS, MMS, or even conversations that take place on collaboration applications. Over 80 percent of people use messaging for business and over 40 percent of people receive a minimum of 20 business-related texts a day. In the modern economy, many people prefer to use messaging because it is simple, fast, and efficient.

Video chatting and conferencing have also become extremely popular and important for communication in recent years. This has been especially true during the pandemic that has caused tens of millions of people to work remotely. Meetings, presentations, brainstorming sessions, and more are now done through video messaging by millions of businesses around the world. Video messaging and conferencing have become so important that they are now integral to many businesses. 

Presence has also become an important communication tool. Presence refers to communication methods that allow team members to be aware of whether or not a remote team member is at his or her computer, is out to lunch, or otherwise occupied. Presence solutions are important for UCaaS because they give leaders greater insight into the digital presence of their workforce. 

Ultimately, due to the fact that more employees are working remotely and partners and customers are dispersed all over the world, unified communication is no longer just an option for businesses—it’s a necessity. It’s crucial for businesses to have seamless, secure, and consistent communication across all communication channels. This includes telephone, voice, presence, video chatting, messaging, and collaboration tools. 

Conclusion – What is Unified Communications as a Service (UCaaS)?

UCaaS, or unified communication as a service, is becoming increasingly important in the business world. UCaaS not only streamlines communication both internally and externally, but it also increases security, saves money, and reduces stress. Companies that want to maximize their profits have to be able to communicate in a way that is the most efficient possible. Effective communication has never been more important than it is during the COVID-19 pandemic, and thus, neither has UCaaS. 

If your company is ready to start using UCaaS to optimize communication efficiency, then there are a number of things you should first consider. The first is to conduct research on a number of different UCaaS providers to compare costs and offerings. Then, make sure that you look for a UCaaS provider that offers cloud-based solutions because these tend to be the most efficient. Finally, you should make sure that the UCaaS provider offers solutions for all of the communication channels that you need.

AVCtechnologies offers unified communications as a service that is reliable, secure and integrates with your existing infrastructure. Discover how to streamline your business communications. Speak to a UCaaS solutions architect today and call 1-866-606-2828 (AVCT) or schedule a consultation.