Unified Communications as a Service

UCaaS (Unifed Communications as a Service)

Unified Communications as a Service, or UCaaS, is an important term to know in the everything-as-a-service economy. UCaaS integrates all your communications in one centralized place and implements an advanced communications strategy for your business. This system allows you to effectively stack your technology by combining voice and telephony services with video and audio conferencing.

According to reports, 83 percent of businesses are moving toward cloud-based business solutions as the work-from-home (WFH) model gains steam as a permanent fixture in the American economy. Therefore, companies must be willing to adapt their communication strategies and capabilities to keep their processes efficient and to continue providing impeccable service to their clients or customers.

Here at AVC Technologies, we offer one of the most advanced and efficient UCaaS systems to provide businesses of all sizes with a cloud-based strategy that increases their communication capabilities. Now more than ever, businesses must adapt to a rapidly changing economy and workplace. At AVC Technologies we provide the tools to turn your technical challenges into technological solutions.

 

Voice Over and Telephony

 

UCaaS offers more benefits than just VoIP and video messaging because it unifies all your communications in one place. Keeping your company’s communications under one umbrella gives your employees seamless connectivity to your customers. UCaaS doesn’t merely replace traditional forms of communication with more “modern” options. It unifies your existing communication forms.

Voice interactions are still an essential component of business communications–UCaaS takes this into account. Cloud PBX and VoIP services serve a core purpose in UCaaS, but they are also becoming more advanced. AVC Technologies’ UCaaS implements the latest technology trends without compromising user-friendliness and user-experience.

Voice Over and Telephony


UCaaS offers more benefits than just VoIP and video messaging because it unifies all your communications in one place. Keeping your company’s communications under one umbrella gives your employees seamless connectivity to your customers. UCaaS doesn’t merely replace traditional forms of communication with more “modern” options. It unifies your existing communication forms.

Voice interactions are still an essential component of business communications–UCaaS takes this into account. Cloud PBX and VoIP services serve a core purpose in UCaaS, but they are also becoming more advanced. AVC Technologies’ UCaaS implements the latest technology trends without compromising user-friendliness and user-experience.

Features such as call recording features and AI implementations for call routing are just a few ways UCaaS expands upon existing VoIP and telephony technologies. AVCT’s unified voicemail delivery managed from the email inbox, and optional international long distance, on-hold music, and messaging services give users extensive control over internal and external voice communications.

Not only does UCaaS provide companies with the ability to streamline their customer communications through voice applications, but this service also integrates additional communication methods, such as video chat and virtual meeting apps.

Video and Meeting Solutions 

Voice communication is essential to UCaaS, but it’s not the only relevant factor. As more employees work from home and companies need more contact with their field workers, reliable video and meeting application solutions are more vital than ever. Wherever your employees are, UcaaS makes sure you can reach them.

Moving to a cloud-based communications solution eliminates the need to work in the same room or office. Chat and desktop sharing enable workers to share files, present their work, and discuss and work on important information no matter the separation level.

Suppose your company relies heavily on face-to-face interactions. In that case, UCaaS offers a practical solution because video and meeting applications allow your employees to read potential customers’ body language and facial expressions so they can more accurately gauge customer needs. If you can’t meet in person, UCaaS is truly the next best option.

Messaging 

In addition to video and meeting communications, messaging applications are becoming increasingly popular in the workforce. With UCaaS, your employees’ real-time conversations on collaboration applications and MMS and SMS messaging store in one location. This coordinated messaging allows employees to collaborate more efficiently.

UCaaS solutions organize businesses’ messaging strategies so they can offer an omnichannel communication platform to consumers.  From instant messaging and social media chat to voicemail and transcriptions, UCaaS gives you all of your companies’ devices access to your interactions.

Younger clients and customers prefer to use messaging as their primary communication method. Your business must integrate messaging into your communications structure.  With UcaaS, you have immediate access to all social media chats and instant messages so you can easily communicate with employees and clients.

Directing Communications 

UCaaS not only interconnects your teams better, but it also provides better insights into who is available and which team members are online or offline. These “presence” features show you whether remote workers are available, on a call, or instant messaging with a customer. 

Being aware of employees’ schedules gives company leaders more opportunities to support their employees and organize schedules more efficiently. By streamlining communication, they are also excellent project management tools. Remote workers can also maintain a better life balance by committing to set schedules and displaying when they are done for the day. 

Increased Mobility for Applications 

In our rapidly globalizing business environment, companies need solutions for multiple locations or remote workers. Even if your employees are local, your field workers need to have the same access to company applications and support that in-house employees have. 

UCaaS solutions ensure your company has reliable mobility from top to bottom. Storing everything in the Cloud ensures employees can access all company applications and resources on their tablets and smartphones, connecting all mobile devices to the company structure.

UCaaS also has technology to ensure people don’t need to download new software to join a meeting. For example, people can join conferences from their email account or web browser, allowing them to work outside the office and remain in contact. 

Decreased Maintenance and OpEx 

Since UCaaS utilizes cloud technology, businesses no longer need to maintain hardware because the system provider manages the software. Thanks to UCaaS, day-to-day phone system maintenance is no longer a bottleneck for organizations, allowing you to free up valuable time and resources. 

Small businesses can enjoy large-scale UC features that used to be reserved for large companies with ample resources. UCaaS also helps large companies because it allows them to allocate valuable IT resources to larger projects, so they no longer focus on company communications. 

Scalability 

UCaaS offers limitless scalability, which means that you don’t have to worry about paying for services your company doesn’t need. With UCaaS, you can add or remove users to fit your company’s needs. On-premise communications systems require extensive planning on how your business will expand or retract to make sure you don’t waste financial resources. If you reach your hardware limit, you have to upgrade, making it challenging to budget correctly. AVCT’s UCaaS eliminates that challenge. 

Remote Access 

Because UCaaS is on the cloud, their user and admin portals are accessible from anywhere with an internet connection. Accessing company communications from anywhere in the world allows employees to use their cell phones like an office phone. Using their cell phones as office phones allow them to respond to company emergencies quicker and improves your customer service by giving customers and clients better access to your company resources.

Guaranteed Support 

AVC Technologies includes attentive support for your company’s communications solutions. If your UCaaS has a problem, our US-based, 24/7/365 experts help at no extra charge. This type of support means your company doesn’t have to budget for maintenance or diagnostics, which adds up over time.

AVCT Leads the Way-
How to Choose a Service Provider 

Choosing a provider comes down to the specific needs of your business. As vendors enhance existing technologies, service providers must ensure their services are tailored to the needs of their clients. AVCT focuses on providing thorough, consistent, and scalable UcaaS solutions to any company–no matter their size or budget. 

Service providers should also focus on how to oversee sustainable growth in UCaaS solutions. SPs shouldn’t just sell licenses and endpoints, they should make the newest and most advanced technologies accessible to companies seeking better communication. 

Despite the cloud’s increasing popularity, some organizations still struggle to make the switch from on-premise solutions. Effective service providers show companies how a cloud-based communications platform fits their particular needs; they don’t just show them the latest technology.

AVCT Leads the Way-
How to Choose a Service Provider 

Choosing a provider comes down to the specific needs of your business. As vendors enhance existing technologies, service providers must ensure their services are tailored to the needs of their clients. AVCT focuses on providing thorough, consistent, and scalable UcaaS solutions to any company–no matter their size or budget. 

Service providers should also focus on how to oversee sustainable growth in UCaaS solutions. SPs shouldn’t just sell licenses and endpoints, they should make the newest and most advanced technologies accessible to companies seeking better communication. 

Despite the cloud’s increasing popularity, some organizations still struggle to make the switch from on-premise solutions. Effective service providers show companies how a cloud-based communications platform fits their particular needs; they don’t just show them the latest technology.

Available Analytics

Choosing the right service provider comes down to which analytics system best fits your business needs. According to Boston’s Nucleus Research, companies that support their decision-making with tactical analyses achieve an average ROI of 339%. Your UCaaS service provider should provide your business with communications analytics that helps you evolve as a company, instead of keeping you locked into a one-size-fits-all model.

Our UCaaS allows your business to view the internal workings of your companies’ communications strategies, showing you which areas need improvement and which ones are already functioning effectively.

Track Record

35% of the customers in UC choose their provider based on reputation. AVCT enjoys an impeccable reputation with its customers and is proud of their reputation as one of the industry’s leading providers.

Provider Offering and Toolsets

As communications continue to grow, so too does UCaaS’s capabilities and the technology surrounding it. Choosing the provider that can give you the solutions which make the most sense for your business ensures your satisfaction with UCaaS. You may only require a simple package with VoIP and video conferencing, or you might need additional as-a-service offerings to fit your communication needs. Our UCaaS packages ensure companies of all sizes can tailor UCaaS to their communication needs.

Technical Support

No matter the service you use, technical difficulties will arise. However, choosing the right UCaaS provider comes down to how efficient and responsive providers are to your UCaaS maintenance needs. AVCT offers around the clock assistance, ensuring you never have to worry whether your communications are in jeopardy.

Speak to a Solutions Expert Today.

 

Call 1-866-606-2828